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the
innovative LEDGER
An e-Newsletter from The Innovative Edge Inc.
Vol.
3, No. 2, Summer 2003
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The "L"
Word in Business Education
By Jeffrey Govendo
Last
month as colleges and universities were approaching the end of the
academic year, the Boston Globe profiled one of Bentley College's
newest deans, Kate Davy, who was completing her first year as dean
of art and sciences. Bentley is a business school in Waltham, MA,
just west of Boston, and what makes Ms. Davy's story interesting is
that her background is unlike that of anyone chosen for a high-level
administrative post at Bentley before. Ms. Davy was neither a businesswoman
nor academic; she was (and still is) a drama critic specializing,
no less, in avant-garde theater. This is not your typical candidate
for a business school leadership role. As she stated in the article,
"The most surprising thing Bentley did was hire me."
The
school must have had something in mind though, as Ms. Davy has done
nothing to hide her intention of placing liberal arts at the very
center of the Bentley curriculum. Her purpose is not to dilute the
intensity of business education, but rather to enhance it by instilling
a broader, more comprehensive sense of the world, and how each person's
decisions and actions affect, or are affected by, the bigger picture.
Referring to the decades-old trend in U.S. universities of educating
students to identify narrowly with a chosen profession or discipline,
Ms. Davy feels they are not getting the interdisciplinary perspectives
needed to produce well-rounded, mature adults who will work to a higher
purpose than simply enriching themselves and their shareholders.
Besides
the impact on individual student development, Ms. Davy's approach
to business education has important implications for the innovation
potential of companies in which her students will eventually be employed.
Innovation experts know that a key factor in making one organization
consistently more innovative than others is the diversity of background
and experience of its people (along with a corporate culture that
engages these people in the innovation process). Organizations that
consciously or unconsciously fill their employee ranks with individuals
- especially those in leadership roles - who all have a similar world
view or perspective, are less likely to be able to exercise the flexibility
and generate the creative ideas required in today's lightening-paced
marketplace. When a company needs new thinking to overcome a seemingly
intractable problem, or to come up with creative new product or service
concepts, the last thing you want is a project team filled with members
who all view the world through the same lens. Not only is their focus
likely to be too narrow, but there are too many experts in the room
who will tell you why a new idea "won't work." Depth of
technical expertise and business acumen are critical in implementing
any solution, of course, but when a truly creative solution is required,
these alone are not likely to get you there.
Just
give me a group of Ms. Davy's graduates, and we'll think of something!
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5 Ways to Keep
Creativity High Under Time Pressures
Like it or not,
working under the gun is a fact of life in most business settings, especially
in leaner companies where more work is being done by fewer people. Here
are 5 ways leaders can keep the creativity level high on project teams,
even under time pressures:
1. Clearly articulate
the team's tasks. Lack of focus and continually changing objectives
detract from employees' creativity. A clear purpose with a sound rationale
serves as a touchstone, which in turn encourages people to be more experimental
and speculative in their thinking.
2. Decide on goals that are a "stretch," but not so far-reaching
that they overwhelm. People enjoy a challenge, but creativity suffers
under persistent anxiety, fear of failure or sheer exhaustion. Finding
the appropriate balance is critical to the project's success.
3. Match people to their passions. In addition to selecting people
on the basis of their skills, consider also what they love to do, or
what they feel is vital work. This helps to foster a sense of "mission"
which is key to working creatively under time pressures.
4. Have important project team sessions conducted by a non-team member
with good facilitation skills. People can't think creatively in
a poorly-run meeting, and meetings that waste time create additional
time pressures. Using a skilled facilitator will result in shorter,
more productive meetings, as well as minimizing negative judgments to
new ideas.
5. Celebrate milestones. A major project can erode workers' creativity
by its sheer duration or complexity. Determine some milestones throughout
the project and celebrate them, recognizing each individual's contributions
in reaching these points.
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Names We
Like
We're always
on the lookout for creative business or product names. If you know of
any good ones, send them along! You may see them in an upcoming issue!"
- Flex Appeal
(exercise and fitness supplements) - good looks & good health
this name says it all.
- Cardeology
(card shop in Manhattan) - merchandise for expressing your heartfelt
wishes!
- Settlemints
(custom-made candies handed out by an attorney at a mediation session)
- finally, a lawyer joke even lawyers can appreciate!
- The Leonardo
Group (management consultants) - classical art, scientific discovery,
medicine
is there anything these folks can't do?
- Tank U, Inc.
(oil tank replacement and repair) - some say this is a thankless job,
but not these folks!
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Innovation
Quotation
"Ideas
are like rabbits. You get a couple and learn how to handle them, and
pretty soon you have a dozen." John Steinbeck, author
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The
Innovative Edge Inc. is a consulting firm based in Massachusetts
that helps client organizations tackle tough challenges through creative
problem solving. Its president, Jeffrey A. Govendo, works in a broad
range of industries as a project consultant, group facilitator, trainer
and conference designer, enabling organizations to achieve their goals
by increasing their capacity for innovation.
Contact
The Innovative Edge at:
(508) 497-9096 (tel.)
(508) 435-8170 (fax)
jgovendo@innov-edge.com
www.innov-edge.com
Copyright
© 2003 The Innovative Edge, Inc.
The
Innovative Edge, Inc.
Ph: 508-497-9096
Fx: 508-435-8170

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