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the innovative LEDGER
An e-Newsletter from The Innovative Edge™ Inc

Vol. 2, No. 1, Spring 2002
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 Keeping in Shape During the Economic Off-season
By Jeffrey A. Govendo

The February issue of Innovation Alert, a Harvard Business School e-publication (http://www.hbsp.harvard.edu/innovate/alert.html), reported on a survey in which readers were asked about the importance of innovation in a lean economy. Apparently, they received so many thoughtful responses that they have to report the results in two - not just one - subsequent issues. What they've reported so far suggests that most readers consider innovation to be critical during the down times; it's the "key to survival in a continuously changing environment," as one reader put it. At the same time, there was a cautionary theme: that the added pressure to meet quarterly earnings expectations will inevitably supercede any strategic innovation initiatives during lean times. "As long as money and creative thinking are linked," one reader said, "I can see budget constraints having an effect on innovation."

This brings up the question: how does an organization keep its innovation muscles toned when money is tight? Certainly, any major R&D initiative aimed at creating a new product or technology represents a large investment over time. Innovation projects such as re-designing the organizational structure or re-engineering manufacturing processes are extremely costly, though hopefully in the long run worth the investment of money and time. Even training employees in innovation principles and skills, if done in a comprehensive manner, requires a sizable outlay of resources - resources that are hard to come by when the economy is down.

How, then, can executives and managers keep the spirit of innovation alive in an organization when merely staying alive is the top priority? What can be done at little or no cost to convey that innovation is still highly valued in the organization, as well as employee creativity?

A key to this is contained in that very phrase: "employee creativity." For many innovation-related projects, a major expense is the cost of outside experts and consultants, who may be very astute, but certainly don't know your business as well as your own employees! So, one way to keep innovation costs down is to call upon your own people more often to generate new thinking and ideas.

But…you say they keep coming up with the same ideas over and over again? It's probably not due to their lack of creativity. They may be risk-aversive - something in their current or previous circumstances has discouraged them from using their imaginations. They may be afraid to offer up ideas that are untested, sound naïve or are too speculative. They don't want to look bad.

You can counter this in a number of ways:

  • Work on initiatives that are relatively focused and manageable. Innovations on a grand scale are wonderful, but the same kind of creativity can be aimed at modest goals that are more easily (and inexpensively) implemented.
  • Reward employees or teams for creative ideas that are adopted - and for those that aren't. The idea is to keep people dipping into their "creative reservoirs" on a regular basis; to stay in shape, creatively speaking. That way, when the economy finally does come around, they'll be ready to help discover the big breakthroughs that can put your company far ahead of the competition.
  • Executives, managers: show 'em your own creative side. It's one thing to verbally encourage people to be creative, another to actually model it. Few things convey your own receptivity to new thinking as engaging in it (at appropriate times, of course) openly and without reservation. It's also fun, and a great release from your daily pressures.
  • Use facilitators to lead brainstorming sessions. Unfortunately, many of us are more adept at quashing new ideas than generating them. If you're putting people together to come up with new solutions to tough challenges, an experienced facilitator will go far in ensuring that ideas are given a fair chance, and that the players remain in the game.
  • If you can't use an idea now, put it in the bank. Demonstrate to employees that their ideas are worth something, even if nothing can be done with them at the present time. Create an idea bank, accessible to every individual from the president on down. Besides what it tells them about the value of thinking creatively, you may in fact find something well worth pursuing when the economy rebounds.

A professional athlete is supposed to maintain his/her physical conditioning during the off-season. Those who don't find it much harder to get back into peak form as the playing schedule approaches. Think of these lean times as your company's off-season. Keep those innovation muscles well toned and you'll hit the ground running when the "economic season" is back in full swing!

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How to Get More from Your Corporate Meetings - in Less Time

During the downturn, many companies are cutting costs by reducing the frequency or length of their corporate conferences. Here are some ways of getting the most value for your conference dollars, and doing it in less time.

1. Be proactive in addressing problems or opportunities - use your time together to aggressively deal with specific company challenges. Listening to reports, speeches, market surveys, etc. is important, but often can be accomplished through other means.
2. Clearly articulate the overall purpose and objectives of the meeting - don't waste time going back and forth about why you are all there. A clear statement of purpose serves as a reference point for all activities.
3. Use the group's diversity to your best advantage - with so many people coming together with differing perspectives, there is great opportunity for fresh, innovative thinking. Design your meeting with the intent of cross-fertilizing these groups.
4. Have professional facilitators lead your groups - this is a small price to pay for vastly improved results. Typically, a well-facilitated meeting may accomplish in one day what might otherwise take two or even three.
5. Complete the meeting with a set of action steps and accountabilities - determine what must happen to move key initiatives to the next level. Don't expect an initiative to move on its own, simply because it seems promising and people are excited about it.
6. Extend the life of your meeting beyond its conclusion - make sure each attendee receives a full set of notes and summary of the proceedings. In addition, keep all parties updated on the progress of action items, and keep soliciting their suggestions and opinions.

For a fuller treatment on this subject, see the article "Don't Eliminate Your Meetings - Increase Their Value" in the Publications section of our website.

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Names We Like

We're always on the lookout for creative business or product names. If you know of any good ones, send them along! You may see them in an upcoming issue!

  • Squid Row (seafood restaurant in Fla. Keys) - depending on your tastes, this may sound either quite upscale, or from the seedy part of town!
  • Area Rugs (men's toupees) - that about covers it.
  • Cosmic Blenders (graphic design firm) - perhaps they specialize in out-of-body art designs!
  • Clean Harbors Inc. (environmental consultants) - the name says what we all want, with a hint of warm & fuzzy (as in "safe harbor").
  • Wild Women (women's outdoor outfitters) - backcountry clothing & equipment just for women: a great concept with a terrifically descriptive name!
  • Arthur Blank & Co. (printing) - a printing company with the name "blank" deserves some mention!

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Innovation Quotation

"It's easier to act your way into a new way of thinking than to think your way into a new way of acting." - Millard Fuller, founder of Habitat for Humanity

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The Innovative Edge™ Inc. is a consulting firm based in Massachusetts that helps client organizations tackle tough challenges through creative problem solving. Its president, Jeffrey A. Govendo, works in a broad range of industries as a project consultant, group facilitator, trainer and conference designer, enabling organizations to achieve their goals by increasing their capacity for innovation.

Contact The Innovative Edge at:
(508) 497-9096 (tel.)
(508) 435-8170 (fax)
jgovendo@innov-edge.com
www.innov-edge.com

Copyright © 2002 The Innovative Edge, Inc.

The Innovative Edge, Inc.
Ph: 508-497-9096
Fx: 508-435-8170