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the innovative LEDGER
An e-Newsletter from The Innovative Edge
Inc
Vol. 2, No. 1,
Spring 2002
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Keeping
in Shape During the Economic Off-season
By Jeffrey A. Govendo
The
February issue of Innovation Alert, a Harvard Business School
e-publication (http://www.hbsp.harvard.edu/innovate/alert.html), reported
on a survey in which readers were asked about the importance of innovation
in a lean economy. Apparently, they received so many thoughtful responses
that they have to report the results in two - not just one - subsequent
issues. What they've reported so far suggests that most readers consider
innovation to be critical during the down times; it's the "key
to survival in a continuously changing environment," as one reader
put it. At the same time, there was a cautionary theme: that the added
pressure to meet quarterly earnings expectations will inevitably supercede
any strategic innovation initiatives during lean times. "As long
as money and creative thinking are linked," one reader said,
"I can see budget constraints having an effect on innovation."
This
brings up the question: how does an organization keep its innovation
muscles toned when money is tight? Certainly, any major R&D initiative
aimed at creating a new product or technology represents a large investment
over time. Innovation projects such as re-designing the organizational
structure or re-engineering manufacturing processes are extremely
costly, though hopefully in the long run worth the investment of money
and time. Even training employees in innovation principles and skills,
if done in a comprehensive manner, requires a sizable outlay of resources
- resources that are hard to come by when the economy is down.
How,
then, can executives and managers keep the spirit of innovation alive
in an organization when merely staying alive is the top priority?
What can be done at little or no cost to convey that innovation is
still highly valued in the organization, as well as employee creativity?
A
key to this is contained in that very phrase: "employee creativity."
For many innovation-related projects, a major expense is the cost
of outside experts and consultants, who may be very astute, but certainly
don't know your business as well as your own employees! So, one way
to keep innovation costs down is to call upon your own people more
often to generate new thinking and ideas.
But
you
say they keep coming up with the same ideas over and over again? It's
probably not due to their lack of creativity. They may be risk-aversive
- something in their current or previous circumstances has discouraged
them from using their imaginations. They may be afraid to offer up
ideas that are untested, sound naïve or are too speculative.
They don't want to look bad.
You
can counter this in a number of ways:
- Work on
initiatives that are relatively focused and manageable. Innovations
on a grand scale are wonderful, but the same kind of creativity
can be aimed at modest goals that are more easily (and inexpensively)
implemented.
- Reward
employees or teams for creative ideas that are adopted
- and for those that aren't. The idea is to keep people
dipping into their "creative reservoirs" on a regular
basis; to stay in shape, creatively speaking. That way, when the
economy finally does come around, they'll be ready to help discover
the big breakthroughs that can put your company far ahead of the
competition.
- Executives,
managers: show 'em your own creative side. It's one thing to
verbally encourage people to be creative, another to actually model
it. Few things convey your own receptivity to new thinking as engaging
in it (at appropriate times, of course) openly and without reservation.
It's also fun, and a great release from your daily pressures.
- Use facilitators
to lead brainstorming sessions.
Unfortunately, many of us are more adept at quashing new ideas than
generating them. If you're putting people together to come up with
new solutions to tough challenges, an experienced facilitator will
go far in ensuring that ideas are given a fair chance, and that
the players remain in the game.
- If you
can't use an idea now, put it in the bank.
Demonstrate to employees that their ideas are worth something, even
if nothing can be done with them at the present time. Create an
idea bank, accessible to every individual from the president on
down. Besides what it tells them about the value of thinking creatively,
you may in fact find something well worth pursuing when the economy
rebounds.
A
professional athlete is supposed to maintain his/her physical conditioning
during the off-season. Those who don't find it much harder to get
back into peak form as the playing schedule approaches. Think of these
lean times as your company's off-season. Keep those innovation muscles
well toned and you'll hit the ground running when the "economic
season" is back in full swing!
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How to Get More from
Your Corporate Meetings - in Less Time
During
the downturn, many companies are cutting costs by reducing the frequency
or length of their corporate conferences. Here are some ways of getting
the most value for your conference dollars, and doing it in less time.
1.
Be proactive in addressing problems or opportunities - use your
time together to aggressively deal with specific company challenges.
Listening to reports, speeches, market surveys, etc. is important,
but often can be accomplished through other means.
2. Clearly articulate the overall purpose and objectives of the
meeting - don't waste time going back and forth about why you
are all there. A clear statement of purpose serves as a reference
point for all activities.
3. Use the group's diversity to your best advantage - with
so many people coming together with differing perspectives, there
is great opportunity for fresh, innovative thinking. Design your meeting
with the intent of cross-fertilizing these groups.
4. Have professional facilitators lead your groups - this is
a small price to pay for vastly improved results. Typically, a well-facilitated
meeting may accomplish in one day what might otherwise take two or
even three.
5. Complete the meeting with a set of action steps and accountabilities
- determine what must happen to move key initiatives to the next level.
Don't expect an initiative to move on its own, simply because it seems
promising and people are excited about it.
6. Extend the life of your meeting beyond its conclusion -
make sure each attendee receives a full set of notes and summary of
the proceedings. In addition, keep all parties updated on the progress
of action items, and keep soliciting their suggestions and opinions.
For
a fuller treatment on this subject, see the article "Don't Eliminate
Your Meetings - Increase Their Value" in the Publications section
of our website.
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Names
We Like
We're
always on the lookout for creative business or product names. If you
know of any good ones, send them along! You may see them in an upcoming
issue!
- Squid
Row (seafood restaurant in Fla. Keys) - depending on your tastes,
this may sound either quite upscale, or from the seedy part of town!
- Area Rugs
(men's toupees) - that about covers it.
- Cosmic
Blenders (graphic design firm) - perhaps they specialize in
out-of-body art designs!
- Clean Harbors
Inc. (environmental consultants) - the name says what we all
want, with a hint of warm & fuzzy (as in "safe harbor").
- Wild Women
(women's outdoor outfitters) - backcountry clothing & equipment
just for women: a great concept with a terrifically descriptive
name!
- Arthur
Blank & Co. (printing) - a printing company with the name
"blank" deserves some mention!
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Innovation Quotation
"It's
easier to act your way into a new way of thinking than to think your
way into a new way of acting." - Millard Fuller, founder of
Habitat for Humanity
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The
Innovative Edge Inc. is a consulting firm based in Massachusetts
that helps client organizations tackle tough challenges through creative
problem solving. Its president, Jeffrey A. Govendo, works in a broad
range of industries as a project consultant, group facilitator, trainer
and conference designer, enabling organizations to achieve their goals
by increasing their capacity for innovation.
Contact
The Innovative Edge at:
(508) 497-9096 (tel.)
(508) 435-8170 (fax)
jgovendo@innov-edge.com
www.innov-edge.com
Copyright
© 2002 The Innovative Edge, Inc.
The
Innovative Edge, Inc.
Ph: 508-497-9096
Fx: 508-435-8170

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